What Information We Gather and Why
When you create an account, we collect your name, email address, phone number and the payment method you register — whether that is bKash, Nagad or Rocket. Every deposit and withdrawal transaction generates a record that we retain to verify your account wallet activity and resolve
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any disputes. If you contact our support team, that conversation is also logged. On the device side, we collect browser type, IP address and session timestamps to protect your account from unauthorised access. We do not sell your personal data to third parties. We share information
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with payment processors — including the mobile wallet operators for bKash, Nagad and Rocket — strictly to complete your transactions. We may also share data where required by applicable law or a lawful authority request. Data retention periods vary by category: account identity records are held
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for as long as your account is active, while transaction logs may be retained longer to meet financial record-keeping obligations. You can request a copy of your stored data or ask us to correct inaccurate records at any time through our support channel. Availability of this
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service depends on local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.